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- Kosmetech Corporation will accept the return of standard catalog
items within 30 days for a full credit, less a $10.00 processing
fee, providing the following:
a) A Return Goods Authorization (RGA) Number must be obtained
by contacting Kosmetech Corp.’s Customer Service Department
for ALL returns and/or refusal of delivery.
b) RGA number must be clearly displayed on each package that is
being returned.
c) All goods must be in the original packaging and must be in
condition for restocking.
d) Shipping charges will not be reimbursed. Returns should be
insured as Kosmetech Corp. will not be responsible for loss or
damage in transit.
- Damages - All shipments must be checked for damages before
acceptance from the carrier. Kosmetech Corporation is not responsible
for damages incurred during shipping. Other damage claims must
be made within 10 days and an RGA number must be obtained from
Kosmetech Corporation.
- Shortages – All shortages must be reported within 10
days.
- Kosmetech Corporation reserves the right to inspect all returns
before issuing a credit.
- Custom and/or Special ordered merchandise cannot be returned.
- Goods cannot be returned after 30 days.
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