- Kosmetech Corporation will accept the return of standard catalog
items within 30 days for a full credit, less a $10.00 processing
fee, providing the following:
a) A Return Goods Authorization (RGA) Number must be obtained
by contacting Kosmetech Corp.’s Customer Service Department
for ALL returns and/or refusal of delivery.
b) RGA number must be clearly displayed on each package that is
c) All goods must be in the original packaging and must be in condition for restocking. Goods not in restocking condition are subjects to an additional repacking fee of $15.00.
d) Shipping charges will not be reimbursed. Returns should be
insured as Kosmetech Corp. will not be responsible for loss or
damage in transit.
- Damages - All shipments must be checked for damages before
acceptance from the carrier. Kosmetech Corporation is not responsible
for damages incurred during shipping. Other damage claims must
be made within 10 days and an RGA number must be obtained from
- Shortages – All shortages must be reported within 10
- Kosmetech Corporation reserves the right to inspect all returns
before issuing a credit.
- Custom and/or Special ordered merchandise cannot be returned.
- Goods cannot be returned after 30 days.